So for those unaware, I am again at VMworld and it’s refreshing to be in Vegas after many years in San Francisco. Still lots of walking (or so says my Fitbit). Additional to my usual duties at the Education Lounge (come visit us in the VMVillage), there are a few sessions that we’re doing this year. Some are at the Education Lounge and some are General Sessions. They are all EUC based (of course!)
Had wonderful session of Troubleshooting 101 for Horizon (EUC2824R) earlier today and already have ideas on how to improve it for next year (more deeper dive into Horizon logs and such) and maybe a demo. Although the trick with demos is to pre-record them so they don’t fail (only way to ensure that). The feedback from the session and the attendance at the session highlights to me that we need to provide more information about how to troubleshoot View issues (and not just protocol specific issues but all parts of Horizon). What I may start adding to this blog over the next few weeks are a few blog entries/videos on how to do various troubleshooting of issues using commonly available tools (manual and automated ones that are no-low cost options). The reality is that day-to-day VDI operations, no matter how well designed and architectured, still run into issues and figuring out where and what caused the issue is a critically needed skill. I’m going to target my next blog entry on what too look for in logs for various issues, even if it’s just “here’s what it looks like when it behaves well… so anything else should be suspect” kind of examples.
Something as simple as that can go a long way to reducing people’s need to call support unless they truly have found a bug (which is needed). I’d be interested in hearing from some of you about areas that interest you. Maybe it is how to interpret PCoIP logs; or where to find them. Maybe it’s about troubleshooting driver issues (e.g., NVIDIA). Or maybe its something completely different. So let me know.
If you are at VMworld and want to join me for a cigar, I’ll be hanging out at Aurora (in the Luxor) likely after 7pm tomorrow (Wednesday evening). 🙂